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Voice & Non-Voice Customer Support Executive

salary 12,000 - 18,000 /month
company-logo
job companyHdfc Bank
job location Mount Road, Chennai
job experience0 - 6+ years Experience in Customer Support / TeleCaller
50 Openings
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
International Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: Banking
sales
Languages: Tamil, Telugu
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Day Shift
star
Job Benefits: Cab, Meal, Insurance, PF, Medical Benefits
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Job Description

We are looking for a Voice & Non-Voice Customer Support Executive to join our team at HDFC BANK. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Banking. The role offers ₹12,000 - ₹18,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is 12th Pass and 0 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Voice & Non-Voice Customer Support Executive job

  1. What skills and experience do you need for this Voice & Non-Voice Customer Support Executive job?
    Ans : To apply for this Voice & Non-Voice Customer Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-7 years of experience.
  2. What salary is offered for this Voice & Non-Voice Customer Support Executive job?
    Ans : The salary for this Voice & Non-Voice Customer Support Executive job ranges between ₹12,000-₹18,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Voice & Non-Voice Customer Support Executive job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Mount Road, Chennai.
  5. How many vacancies are there for this Voice & Non-Voice Customer Support Executive job?
    Ans : There are 50 vacancies for this Voice & Non-Voice Customer Support Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this Voice & Non-Voice Customer Support Executive job is open for both male and female candidates.
  7. What does the role of Voice & Non-Voice Customer Support Executive involve?
    Ans : As a Voice & Non-Voice Customer Support Executive, your work will involve skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Voice & Non-Voice Customer Support Executive position is Mount Road, Chennai.
  9. Who is the right fit for this Voice & Non-Voice Customer Support Executive job?
    Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process with 0-7 years of experience is the right fit for this Voice & Non-Voice Customer Support Executive job.
  10. What makes this Voice & Non-Voice Customer Support Executive job a good opportunity?
    Ans : This Voice & Non-Voice Customer Support Executive job is a good opportunity as it offers a salary between ₹12,000-₹18,000 per month. This is a Full Time job and has 50 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

Cab, Meal, Insurance, PF, Medical Benefits

Skills Required

Domestic Calling, Computer Knowledge, Query Resolution, Non-voice/Chat Process, International Calling, Telesales, Customer Care, Telecalling

Shift

Day

Contract Job

No

Salary

₹ 12000 - ₹ 18000

Regional Languages

Tamil, Telugu

English Proficiency

Yes

Contact Person

Gokul
Posted 5 hours ago

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Job Hai > Jobs in Chennai > Customer Support / TeleCaller Jobs in Chennai > Voice & Non-Voice Customer Support Executive