Voice & Non-Voice Customer Support Executive

15,000 - 17,000 /month

Five Splash Infotech Private Limited

C Block Sector 62 Noida, Noida

6 - 12 months Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Domestic Calling

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Graduate and above

All genders

6 days working | Rotational Shift

Job Description

We are looking for a Voice & Non-Voice Customer Support Executive to join our team at Five Splash Infotech Private Limited. The role offers ₹15,000 - ₹17,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 6 months - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Voice & Non-Voice Customer Support Executive job

What are the eligibility criteria for this Voice & Non-Voice Customer Support Executive job?
Ans : Candidates should have a Graduate and above qualification with 1-1 years of experience and skills like Domestic Calling, Non-voice/Chat Process for this Voice & Non-Voice Customer Support Executive job offered by Five Splash Infotech Private Limited in C Block Sector 62 Noida, Noida.
What salary is offered for this Voice & Non-Voice Customer Support Executive job?
Ans : The salary for this Voice & Non-Voice Customer Support Executive job ranges between ₹15,000-₹17,000 per month.
What shift and timings does this job follow?
Ans : This Voice & Non-Voice Customer Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in C Block Sector 62 Noida, Noida.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Voice & Non-Voice Customer Support Executive job is open for both male and female candidates.
What does the role of Voice & Non-Voice Customer Support Executive involve?
Ans : As a Voice & Non-Voice Customer Support Executive, your work will involve skills like Domestic Calling, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Voice & Non-Voice Customer Support Executive job is located in C Block Sector 62 Noida, Noida.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, Non-voice/Chat Process along with 1-1 years of experience is ideal for this Voice & Non-Voice Customer Support Executive job.
Why should you apply for this Voice & Non-Voice Customer Support Executive job?
Ans : This Voice & Non-Voice Customer Support Executive job offers a salary between ₹15,000-₹17,000 per month. This is a Full Time opportunity and has 50 openings available.