Voice & Non-Voice Customer Support Executive

28,000 - 34,000 /month

Bpo

Malad (West), Mumbai

0 - 6 years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Computer Knowledge

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Graduate and above

All genders

5 days working | Rotational Shift

Job Benefits: Cab, Insurance, PF, Medical Benefits

Job Description

We are looking for a Voice & Non-Voice Customer Support Executive to join our team at Bpo. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹28,000 - ₹34,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 6 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to 5 days working week during the Rotational shift.

Salary for fresher 24k and for experienced 28k to 34k in hand + incentives

1 way drop cab facility

Immediate joining

Call Now

Arti

9522754537

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 years of experience.

More about this Voice & Non-Voice Customer Support Executive job

What skills and experience do you need for this Voice & Non-Voice Customer Support Executive job?
Ans : To apply for this Voice & Non-Voice Customer Support Executive job, candidates should have skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process along with 0-6 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Voice & Non-Voice Customer Support Executive job ranges between ₹28,000-₹34,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Voice & Non-Voice Customer Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Malad (West), Mumbai.
How many vacancies are there for this Voice & Non-Voice Customer Support Executive job?
Ans : There are 50 vacancies for this Voice & Non-Voice Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Voice & Non-Voice Customer Support Executive job is open for both male and female candidates.
What are the key responsibilities of this Voice & Non-Voice Customer Support Executive job?
Ans : As a Voice & Non-Voice Customer Support Executive, key responsibilities include skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Voice & Non-Voice Customer Support Executive position is Malad (West), Mumbai.
Who is the right fit for this Voice & Non-Voice Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process with 0-6 years of experience is the right fit for this Voice & Non-Voice Customer Support Executive job.
What makes this Voice & Non-Voice Customer Support Executive job a good opportunity?
Ans : This Voice & Non-Voice Customer Support Executive job is a good opportunity as it offers a salary between ₹28,000-₹34,000 per month. This is a Full Time job and has 50 openings.