Voice & Non-Voice Customer Support Executive

We are looking for a customer-focused and detail-oriented Customer Support Associate (Semi-Voice Process) to handle both voice and non-voice interactions. The role involves assisting customers via calls, chat, and email, resolving queries, and providing a smooth service experience.

Key Responsibilities

Handle inbound and outbound customer calls in a polite and professional manner.

Respond to customer queries through chat, email, and other digital platforms.

Provide accurate information related to products, services, and policies.

Troubleshoot customer issues and ensure timely resolution.

Maintain records of customer interactions and update CRM systems.

Escalate unresolved issues to the appropriate department.

Meet daily/weekly performance targets (AHT, CSAT, productivity, quality).

Maintain confidentiality of customer information and follow company compliance standards.

Deliver an excellent customer experience through clear communication and empathy.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Voice & Non-Voice Customer Support Executive job

1. What is the eligibility criteria to apply for this Voice & Non-Voice Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹43000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Voice & Non-Voice Customer Support Executive job?
   Ans: This Voice & Non-Voice Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Voice & Non-Voice Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Voice & Non-Voice Customer Support Executive job and during the employment with the company, i.e., Aatral Technologies India Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Voice & Non-Voice Customer Support Executive role?
   Ans: There is an immediate opening of 2 Voice & Non-Voice Customer Support Executive at Aatral Technologies India Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Voice & Non-Voice Customer Support Executive job?
   Ans: This Voice & Non-Voice Customer Support Executive job has Day Shift.