Customer Support Voice & Non-Voice Call Center Agent

14,000 - 21,000 /month*

Vodafone Idea

Kalamassery, Kochi

₹3,000 incentives included

0 - 6+ years Experience in Customer Support / TeleCaller

43 Openings

Incentives included

Full Time

Skills Required

Domestic Calling

International Calling

Job Highlights

Industry Type: Banking

Languages: Hindi, Malayalam

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: Meal, Insurance, PF, Medical Benefits

Job Description

We are looking for a Voice & Non-Voice Call Center Agent to join our team at VODAFONE IDEA to handle customer calls, provide exceptional customer support and resolve queries related to Banking. The role offers an attractive in-hand salary of ₹14,000 - ₹21,000 and opportunities for growth.

Key Responsibilities:

Handle customer calls professionally and efficiently.

Address customer queries, resolve concerns and manage complaints.

Keep records of customer interactions and follow up when required.

Provide customers with accurate information to help resolve their issues.

Meet performance targets and work with other departments to manage complex issues.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 6+ years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Customer Support Voice & Non-Voice Call Center Agent job

Can freshers or experienced candidates apply for this Customer Support Voice & Non-Voice Call Center Agent role?
Ans : Candidates who have a 12th Pass and above qualification with 0-7 years of experience can apply for this Customer Support Voice & Non-Voice Call Center Agent role.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Voice & Non-Voice Call Center Agent job ranges between ₹14,000-₹21,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Voice & Non-Voice Call Center Agent job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kalamassery, Kochi.
How many openings are available for this position?
Ans : There are 43 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Voice & Non-Voice Call Center Agent job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Voice & Non-Voice Call Center Agent job?
Ans : As a Customer Support Voice & Non-Voice Call Center Agent, key responsibilities include skills like Domestic Calling, International Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Voice & Non-Voice Call Center Agent job is located in Kalamassery, Kochi.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, International Calling along with 0-7 years of experience is ideal for this Customer Support Voice & Non-Voice Call Center Agent job.
Why should you apply for this Customer Support Voice & Non-Voice Call Center Agent job?
Ans : This Customer Support Voice & Non-Voice Call Center Agent job offers a salary between ₹14,000-₹21,000 per month. This is a Full Time opportunity and has 43 openings available.