Voice & Non-Voice Call Center Agent

16,800 - 40,600 /month*

Suraj Enterprises

Kalwa, Thane

₹4,800 incentives included

0 - 2 years Experience in Customer Support / TeleCaller

10 Openings

Incentives included

Full Time

Job Highlights

Industry Type: BPO

All Education levels

All genders

09:00 AM - 06:00 PM | 5 days working | Day Shift

Job Benefits: Cab, Insurance, PF, Medical Benefits

Job Description

We are looking for a Voice & Non-Voice Call Center Agent to join our team at Suraj Enterprises. The role offers ₹ 16,800 - ₹ 40,600 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is below 10th and 0 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Voice & Non-Voice Call Center Agent job

Can freshers or experienced candidates apply for this Voice & Non-Voice Call Center Agent role?
Ans : Candidates who have All Education levels with 0-2 years of experience can apply for this Voice & Non-Voice Call Center Agent role.
What is the salary and job type for this role?
Ans : The salary for this Voice & Non-Voice Call Center Agent job ranges between ₹16,500-₹40,500 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Voice & Non-Voice Call Center Agent job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kalwa, Thane, Mumbai.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Voice & Non-Voice Call Center Agent job is open for both male and female candidates.
Where is this job located?
Ans : This Voice & Non-Voice Call Center Agent job is located in Kalwa, Thane, Mumbai.
Why should you apply for this Voice & Non-Voice Call Center Agent job?
Ans : This Voice & Non-Voice Call Center Agent job offers a salary between ₹16,500-₹40,500 per month. This is a Full Time opportunity and has 10 openings available.