Voice & Non-Voice Call Center Agent

10,000 - 17,000 /month*

Pemlix Technology Solutions Private Limited

Taratala, Kolkata

₹2,000 incentives included

0 - 1 years Experience in Customer Support / TeleCaller

Replies in 24hrs

50 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

International Calling

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

All Education levels

All genders

6 days working | Day Shift

Job Benefits: PF

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Voice & Non-Voice Call Center Agent to join our team at Pemlix Technology Solutions Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is below 10th and 0 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Voice & Non-Voice Call Center Agent job

What skills and experience do you need for this Voice & Non-Voice Call Center Agent job?
Ans : To apply for this Voice & Non-Voice Call Center Agent job, candidates should have skills like Computer Knowledge, International Calling, Non-voice/Chat Process along with 0-1 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Voice & Non-Voice Call Center Agent job ranges between ₹10,000-₹17,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Voice & Non-Voice Call Center Agent job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Taratala, Kolkata.
How many vacancies are there for this Voice & Non-Voice Call Center Agent job?
Ans : There are 50 vacancies for this Voice & Non-Voice Call Center Agent role.
Is this job open for all genders?
Ans : Yes, this Voice & Non-Voice Call Center Agent job is open for both male and female candidates.
What are the key responsibilities of this Voice & Non-Voice Call Center Agent job?
Ans : As a Voice & Non-Voice Call Center Agent, key responsibilities include skills like Computer Knowledge, International Calling, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Voice & Non-Voice Call Center Agent position is Taratala, Kolkata.
Who is the right fit for this Voice & Non-Voice Call Center Agent job?
Ans : A candidate having skills like Computer Knowledge, International Calling, Non-voice/Chat Process with 0-1 years of experience is the right fit for this Voice & Non-Voice Call Center Agent job.
What makes this Voice & Non-Voice Call Center Agent job a good opportunity?
Ans : This Voice & Non-Voice Call Center Agent job is a good opportunity as it offers a salary between ₹10,000-₹17,000 per month. This is a Full Time job and has 50 openings.