Voice & Non-Voice Call Center Agent

10,000 - 17,000 /month*

Pemlix Technology Solutions Private Limited

Parnashree, Kolkata

₹2,000 incentives included

0 - 1 years Experience in Customer Support / TeleCaller

50 Openings

Incentives included

Full Time

Skills Required

International Calling

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

10th Pass and above

All genders

6 days working | Day Shift

Job Benefits: PF, Medical Benefits

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Voice & Non-Voice Call Center Agent to join our team at Pemlix Technology Solutions Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹10000 - ₹17000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 10th Pass and 0 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Voice & Non-Voice Call Center Agent job

Can freshers or experienced candidates apply for this Voice & Non-Voice Call Center Agent role?
Ans : Candidates who have a 10th Pass and above qualification with 0-1 years of experience can apply for this Voice & Non-Voice Call Center Agent role.
How much can you earn in this position?
Ans : You can earn between ₹10,000-₹17,000 per month in this Voice & Non-Voice Call Center Agent position.
What shift and timings does this job follow?
Ans : This Voice & Non-Voice Call Center Agent job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Parnashree, Kolkata.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Voice & Non-Voice Call Center Agent job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Voice & Non-Voice Call Center Agent, you will work on skills like International Calling, Non-voice/Chat Process.
Where is this job located?
Ans : This Voice & Non-Voice Call Center Agent job is located in Parnashree, Kolkata.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like International Calling, Non-voice/Chat Process along with 0-1 years of experience is ideal for this Voice & Non-Voice Call Center Agent job.
Why should you apply for this Voice & Non-Voice Call Center Agent job?
Ans : This Voice & Non-Voice Call Center Agent job offers a salary between ₹10,000-₹17,000 per month. This is a Full Time opportunity and has 50 openings available.