Voice & Non-Voice Call Center Agent

13,000 - 67,000 /month*

Ileads Auxiliary Services Private Limited

Ghansoli, Mumbai

₹50,000 incentives included

0 - 5 years Experience in Customer Support / TeleCaller

25 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

10th Pass and above

All genders

6 days working | Day Shift

Job Description

We are looking for a Voice & Non-Voice Call Center Agent to join our team at Ileads Auxiliary Services Private Limited. The role offers ₹ 13,000 - ₹ 17,000 with you can earn 1 lakh + incentive and involves managing customer calls, delivering outstanding customer service related to Business Loan. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 10th Pass and 0 - 5 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Voice & Non-Voice Call Center Agent job

What skills and experience do you need for this Voice & Non-Voice Call Center Agent job?
Ans : To apply for this Voice & Non-Voice Call Center Agent job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-5 years of experience.
What salary is offered for this Voice & Non-Voice Call Center Agent job?
Ans : The salary for this Voice & Non-Voice Call Center Agent job ranges between ₹13,000-₹67,000 per month.
What shift and timings does this job follow?
Ans : This Voice & Non-Voice Call Center Agent job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Ghansoli, Mumbai.
How many vacancies are there for this Voice & Non-Voice Call Center Agent job?
Ans : There are 25 vacancies for this Voice & Non-Voice Call Center Agent role.
Is this job open for all genders?
Ans : Yes, this Voice & Non-Voice Call Center Agent job is open for both male and female candidates.
What does the role of Voice & Non-Voice Call Center Agent involve?
Ans : As a Voice & Non-Voice Call Center Agent, your work will involve skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Voice & Non-Voice Call Center Agent position is Ghansoli, Mumbai.
Who is the right fit for this Voice & Non-Voice Call Center Agent job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process with 0-5 years of experience is the right fit for this Voice & Non-Voice Call Center Agent job.
What makes this Voice & Non-Voice Call Center Agent job a good opportunity?
Ans : This Voice & Non-Voice Call Center Agent job is a good opportunity as it offers a salary between ₹13,000-₹67,000 per month. This is a Full Time job and has 25 openings.