Voice & Non-Voice Call Center Agent

18,000 - 20,000 /month

Fortuco Resource Solutions Private Limited

Work from home

Freshers in Customer Support / TeleCaller

10 Openings

Work From Home

Full Time

Skills Required

Domestic Calling

Job Highlights

Languages: Malayalam, Tamil

12th Pass and above

All genders

Day Shift

Job Description

We are looking for a Voice & Non-Voice Call Center Agent to join our team at Fortuco Resource Solutions Private Limited. The role offers ₹ 18,000 - ₹ 20,000 and involves managing customer calls, delivering outstanding customer service related to 12th pass Freshers. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and candidate must be a fresher. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a Malayalam Language week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Voice & Non-Voice Call Center Agent job

Can freshers or experienced candidates apply for this Voice & Non-Voice Call Center Agent role?
Ans : Candidates who have a 12th Pass and above qualification can apply for this Voice & Non-Voice Call Center Agent role.
What salary is offered for this Voice & Non-Voice Call Center Agent job?
Ans : The salary for this Voice & Non-Voice Call Center Agent job ranges between ₹18,000-₹20,000 per month.
Can this job be done remotely?
Ans : Yes, this job can be done remotely as it is a work from home job.
How many vacancies are there for this Voice & Non-Voice Call Center Agent job?
Ans : There are 10 vacancies for this Voice & Non-Voice Call Center Agent role.
Is this job open for all genders?
Ans : Yes, this Voice & Non-Voice Call Center Agent job is open for both male and female candidates.
What does the role of Voice & Non-Voice Call Center Agent involve?
Ans : As a Voice & Non-Voice Call Center Agent, your work will involve skills like Domestic Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Voice & Non-Voice Call Center Agent position is Marathahalli, Bangalore.
Who is the right fit for this Voice & Non-Voice Call Center Agent job?
Ans : A candidate having skills like Domestic Calling is the right fit for this Voice & Non-Voice Call Center Agent job.
What makes this Voice & Non-Voice Call Center Agent job a good opportunity?
Ans : This Voice & Non-Voice Call Center Agent job is a good opportunity as it offers a salary between ₹18,000-₹20,000 per month. This is a Full Time job and has 10 openings.