Customer Support Voice & Non-Voice Call Center Agent

15,000 - 18,000 /month

Bpo Company

Sector V - Salt Lake, Kolkata

Freshers in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Graduate and above

All genders

6 days working | Rotational Shift

Job Benefits: PF

Job Description

We are looking for a Voice & Non-Voice Call Center Agent to join our team at BPO Company. The role offers ₹15,000 - ₹18,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and candidate must be a fresher. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Support Voice & Non-Voice Call Center Agent job

What skills and experience do you need for this Customer Support Voice & Non-Voice Call Center Agent job?
Ans : To apply for this Customer Support Voice & Non-Voice Call Center Agent job, candidates should have skills like Domestic Calling, Query Resolution, Non-voice/Chat Process along.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Voice & Non-Voice Call Center Agent job ranges between ₹15,000-₹18,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Voice & Non-Voice Call Center Agent job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector V - Salt Lake, Kolkata.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Voice & Non-Voice Call Center Agent job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Voice & Non-Voice Call Center Agent job?
Ans : As a Customer Support Voice & Non-Voice Call Center Agent, key responsibilities include skills like Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Voice & Non-Voice Call Center Agent job is located in Sector V - Salt Lake, Kolkata.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, Query Resolution, Non-voice/Chat Process along is ideal for this Customer Support Voice & Non-Voice Call Center Agent job.
Why should you apply for this Customer Support Voice & Non-Voice Call Center Agent job?
Ans : This Customer Support Voice & Non-Voice Call Center Agent job offers a salary between ₹15,000-₹18,000 per month. This is a Full Time opportunity and has 50 openings available.