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Customer Support Voice & Non-Voice Call Center Agent

salary 15,000 - 25,000 /month
company-logo
job companyAxis Bank Kotak Bank Idfc Bank
job location Singasandra, Bangalore
job experience0 - 6+ years Experience in Customer Support / TeleCaller
50 Openings
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
International Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: BPO
sales
Languages: Hindi, Kannada
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Day Shift
star
Job Benefits: Cab, Meal, Insurance, PF, Medical Benefits
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Job Description

We are looking for a Voice & Non-Voice Call Center Agent to join our team at AXIS BANK KOTAK BANK IDFC BANK. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹15,000 - ₹25,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is 12th Pass and 0 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Customer Support Voice & Non-Voice Call Center Agent job

  1. What skills and experience do you need for this Customer Support Voice & Non-Voice Call Center Agent job?
    Ans : To apply for this Customer Support Voice & Non-Voice Call Center Agent job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-7 years of experience.
  2. How much can you earn in this position?
    Ans : You can earn between ₹15,000-₹25,000 per month in this Customer Support Voice & Non-Voice Call Center Agent position.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Voice & Non-Voice Call Center Agent job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Singasandra, Bangalore.
  5. How many vacancies are there for this Customer Support Voice & Non-Voice Call Center Agent job?
    Ans : There are 50 vacancies for this Customer Support Voice & Non-Voice Call Center Agent role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Voice & Non-Voice Call Center Agent job is open for both male and female candidates.
  7. What work will you do in this role?
    Ans : As a Customer Support Voice & Non-Voice Call Center Agent, you will work on skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support Voice & Non-Voice Call Center Agent position is Singasandra, Bangalore.
  9. Who is the right fit for this Customer Support Voice & Non-Voice Call Center Agent job?
    Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process with 0-7 years of experience is the right fit for this Customer Support Voice & Non-Voice Call Center Agent job.
  10. What makes this Customer Support Voice & Non-Voice Call Center Agent job a good opportunity?
    Ans : This Customer Support Voice & Non-Voice Call Center Agent job is a good opportunity as it offers a salary between ₹15,000-₹25,000 per month. This is a Full Time job and has 50 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

Cab, Meal, Insurance, Medical Benefits, PF

Skills Required

Domestic Calling, Computer Knowledge, Query Resolution, Non-voice/Chat Process, International Calling, Inbound Process, Outbound Process, Voice Process, Telesales, Telecollection, Customer Service

Shift

Day

Contract Job

No

Salary

₹ 15000 - ₹ 25000

Regional Languages

Kannada, Hindi

English Proficiency

Yes

Contact Person

Gokul
Posted a day ago

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Job Hai > Jobs in Bangalore > Customer Support / TeleCaller Jobs in Bangalore > Voice & Non-Voice Call Center Agent