We are looking for a Virtual Relationship Manager to join our team at Teleperformance Global Service Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹16,000 - ₹20,000 and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Job Requirements:
The minimum qualification for this role is 12th Pass and 0 - 5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.
More about this Virtual Relationship Manager job
Can freshers or experienced candidates apply for this Virtual Relationship Manager role?
Ans : Candidates who have a 12th Pass and above qualification with 0-5 years of experience can apply for this Virtual Relationship Manager role.
What salary is offered for this Virtual Relationship Manager job?
Ans : The salary for this Virtual Relationship Manager job ranges between ₹16,000-₹20,000 per month.
What shift and timings does this job follow?
Ans : This Virtual Relationship Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Whitefield, Bangalore.
How many vacancies are there for this Virtual Relationship Manager job?
Ans : There are 50 vacancies for this Virtual Relationship Manager role.
Is this job open for all genders?
Ans : Yes, this Virtual Relationship Manager job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Virtual Relationship Manager position is Whitefield, Bangalore.
What makes this Virtual Relationship Manager job a good opportunity?
Ans : This Virtual Relationship Manager job is a good opportunity as it offers a salary between ₹16,000-₹20,000 per month. This is a Full Time job and has 50 openings.