Travel Consultant

We are looking for a Travel Consultant to join our team at Mghr. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Travel Industry. The role offers ₹25,000 - ₹35,000 and a dynamic environment with opportunities for growth.

6 days working, 1 day rotational off

Day Shift for Female

Key Responsibilities:

• Experience in B2B (Agency or Corporate) client management.

• Should be an excellent team worker with good communication skills.

• Need to have effective telephone and email etiquettes.

• Need to be a quick learner around the functionality of the product and be able to use different troubleshooting techniques.

• Need to have excellent understanding of Travel Technology (Computer Reservation Systems (CRS), GDS systems and e-travel), Amadeus and Galileo.

• Need to be proficient in English & Hindi; knowledge of additional languages is an advantage.

• Need to have exemplary customer service skills with an ability to present, persuade and communicate effectively.

• Having knowledge about Visa, Train/Bus, Cabs, Packages will be an additional advantage.

• Should have knowledge about TC areas, Airline codes, City codes, Type of fares. Having timely travel restriction knowledge would be an advantage.

• IATA certification will be an added advantage.

• Ready to work in shifts.

• Maintain relationships with clients by providing support, information, and guidance.

• Job Responsibility

• Responsible for inbound and outbound calls and assisting guests with their queries within the defined TAT.

• Responsible for responding to guest emails and feedback as per the agreed TATs.

• Responsible to execute clearing of backend queues for manual processing, failure handling, etc.

• Responsible to maintain good relationships with frequent bookers, passengers, and travel coordinator teams.

• Responsible to adhere to set SLAs 100% of the time.

• Responsible to escalate calls in a timely manner to ensure the customer is heard at all levels.

• Responsible to support day-to-day queries (ticket cancellation / reissuance / issuance) with the highest level of customer service via telephone and email.

• Responsible to ensure the highest level of telephone and email etiquette.

Job Requirements:

The minimum qualification for this role is 12th Pass and 6 months - 6 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Contact: 77158 43717

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6 years of experience.