Booking and Issuing Tickets:
Managing ticket reservations, issuing tickets accurately, and ensuring all details are correct.
Customer Service:
Addressing customer inquiries, resolving issues related to tickets, and providing information about fares, availability, and travel options.
Record Keeping:
Maintaining accurate records of all ticketing transactions and customer interactions.
Reissuing and Handling Changes:
Managing ticket cancellations, refunds, and itinerary changes as needed.
Providing Information:
Offering detailed information about travel routes, schedules, and any relevant travel advisories.
Skills and Qualifications:
Communication Skills: Excellent verbal and written communication skills to interact with customers effectively.
Customer Service Skills: A customer-centric approach with the ability to handle customer inquiries and resolve issues efficiently.
Organizational Skills: Strong organizational skills to manage multiple tasks and maintain accurate records.
Problem-Solving Skills: Ability to identify and resolve ticketing-related issues and provide appropriate solutions.
Knowledge of Ticketing Systems: Familiarity with ticketing software and booking systems.
Attention to Detail: Ensuring accuracy in ticket issuance and data entry.
Experience: Prior experience in ticketing, customer service, or a related field is often preferred.