Customer Support Travel Consultant

We are looking for a Travel Consultant to join our team at Innventik Global Ventures Llp to handle customer calls, provide exceptional customer support and resolve queries related to tickting. The role offers an attractive in-hand salary of ₹20,000 - ₹25,000 and opportunities for growth.

Key Responsibilities:

• Ticketing & Transport Management

  • Booking & Issuance: Book domestic and international tickets using GDS platforms like Amadeus, Sabre, or Galileo.

  • Fare Management: Calculate accurate fare quotes, check baggage limits, and ensure compliance with airline policies and visa rules.

  • Disruption Handling: Manage rebooking, flight delays, cancellations, and process passenger refunds. [1, 2]

  Hotel & Accommodation Management

  • Inventory Control: Process room reservations directly, update property management systems, and manage Online Travel Agency (OTA) channels to avoid overbooking. [1, 2]

  • Rate & Package Sales: Apply dynamic pricing strategies, and upsell premium rooms, dining, or special packages. [1, 2]

  • Guest Coordination: Coordinate with front desk and housekeeping teams to ensure room readiness and meet special requests prior to arrival. [1, 2]

  General Booking Operations

  • Customer Communication: Respond to inquiries across multiple channels (phone, email, chat) and resolve any payment or system glitches.

  • Documentation: Generate detailed travel itineraries, invoices, and receipts while maintaining accurate passenger data. [1, 2, 3, 4, 5]

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Job Requirements:

The minimum qualification for this role is 12th Pass and 1 - 2 years of experience. You will be responsible the Roles in ticketing and hotel booking require strong communication, attention to detail, and proficiency in booking software. Key requirements typically include: [1]

• Software Skills: Hands-on experience with Global Distribution Systems (GDS) like Amadeus, Sabre, or Galileo.

• Core Duties: Issuing and reissuing tickets, processing hotel reservations, and managing cancellations, refunds, and fare rules.

• Experience: 0 to 3+ years in corporate or leisure travel, with a minimum education of a 12th pass or a bachelor's degree.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.