Trainer

We are seeking a skilled and motivated Process Trainer to deliver high-impact training to new hires and existing employees. The ideal candidate will have a strong background in BPO process (voice), excellent communication skills, and a passion for coaching and development.

Key Responsibilities:

Conduct new hire training (NHT) for BPO processes (voice).

Deliver process-specific training modules based on client requirements.

Ensure 100% completion of training batches and manage training effectiveness through assessments.

Monitor trainee progress and provide feedback, coaching, and mentoring as needed.

Create/update training materials, manuals, and assessments.

Collaborate with quality, operations, and HR teams to identify training needs and performance gaps.

Conduct refresher trainings for existing agents to address performance or process updates.

Report training effectiveness metrics such as TNI, TNA, post-training scores, nesting conversions, etc.

Stay updated with client process changes and cascade information to the team timely.

Required Skills & Qualifications:

Graduate in any discipline (preferred).

1–3 years of experience as a Process Trainer in a BPO environment.

Excellent communication and presentation skills.

Strong knowledge of BPO operations and processes.

Experience in facilitating both classroom and virtual trainings.

Proficient with MS Office tools (Excel, PowerPoint, Word).

Ability to manage training logistics and handle multiple batches.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Trainer job

1. What is the eligibility criteria to apply for this Trainer job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹35000 per month that depends on your interview. It's a Full Time job in Agra.
3. How many working days are there for this Trainer job?
   Ans: This Trainer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Trainer job?
   Ans: No, there is no fee applicable for applying this Trainer job and during the employment with the company, i.e., WRITER INFORMATION MANAGEMENT SERVICES.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Trainer role?
   Ans: There is an immediate opening of 2 Trainer at WRITER INFORMATION MANAGEMENT SERVICES
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Trainer job?
   Ans: This Trainer job has Rotational Shift.