Telle caller-CVM(Customer Value Management)

Job Description

The role focuses on managing outbound and inbound customer outreach programs, promoting upsell and cross-sell

opportunities and driving online acquisition initiatives in collaboration with Marketing teams.

Key Responsibilities

1. Revenue Growth & Customer Value Enhancement

 Touch base customers to upsell or cross-sell campaigns for higher bandwidth plans, value-added services, OTT

bundles, and add-on products.

 Promote plan upgrades and service enhancements to existing customers.

 Identify customer needs and recommend suitable products and services.

 Achieve assigned sales, conversion, and revenue targets.

2. Customer Lifecycle Management

 Engage customers proactively during key lifecycle stages including activation, adoption, renewal, and retention.

 Educate customers about available products, offers, and service enhancements.

 Ensure timely communication regarding promotional campaigns, product launches, and service updates.

3. Campaign Management

 Support digital and online acquisition initiatives launched by Marketing teams.

 Maintain accurate records of customer interactions, campaign responses, and lead outcomes in CRM systems.

 Capture customer feedback and share insights with Team Leaders and relevant stakeholders.

 Achieve campaign productivity and conversion targets.

4. Data Management & Compliance

 Update customer records, interaction notes, and campaign outcomes in CRM platforms.

 Ensure adherence to customer communication guidelines, data privacy requirements, and organizational policies.

 Maintain accuracy and quality of customer information.

 Follow defined processes, scripts, and quality standards.

Education

 Bachelors in any discipline.

Experience

 1 to 3 years of experience in Customer Service, Tele-Sales, Customer Retention, Customer Success, Customer

Value Management, Inside Sales, or Contact Centre Operations.

 Experience in ISP, Telecom, Broadband, DTH.

Required Skills:

 Upselling & Cross-Selling

 Tele-Sales & Outbound Calling

 Customer Lifecycle Management

 Problem Solving & Objection Handling

Preferred Systems Knowledge

 Customer Interaction & Dialer Systems

 Campaign Management Tools

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.