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Telecalling Team Leader

salary 20,000 - 30,000 /month
company-logo
job companyVimal Enterprises
job location Marol, Mumbai
job experience1 - 6+ years Experience in Customer Support / TeleCaller
15 Openings
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
Query Resolution

Job Highlights

sales
Industry Type: Loan/ Credit Card
sales
Languages: Hindi, Marathi
qualification
10th Pass and above
gender
All genders
jobShift
6 days working | Day Shift
star
PAN Card, Aadhar Card, Bank Account, DRA Certificate
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Job Description

We are looking for a Telecalling Team Leader to join our team at Vimal Enterprises. The role offers ₹20000 - ₹30000 and involves managing customer calls, delivering outstanding customer service related to Loan/ Credit Card. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.



Job Requirements:


The minimum qualification for this role is 10th Pass and 1 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Telecalling Team Leader job

  1. What is the eligibility criteria to apply for this Telecalling Team Leader job?
    Ans: The candidate should be 10th Pass and above and above with 1 - 6+ years Experience of experience
  2. How much salary can I expect for this job role?
    Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Mumbai.
  3. How many working days are there for this Telecalling Team Leader job?
    Ans: This Telecalling Team Leader job will have 6 working days.
  4. Are there any charges applicable while applying or joining this Telecalling Team Leader job?
    Ans: No, there is no fee applicable for applying this Telecalling Team Leader job and during the employment with the company, i.e., Vimal Enterprises.
  5. Is it a work from home job?
    Ans: No, it’s not a work from home job and can't be done online.
  6. How many openings are there for this Telecalling Team Leader role?
    Ans: There is an immediate opening of 15 Telecalling Team Leader at Vimal Enterprises
  7. Who can apply for this job?
    Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
  8. What are the timings of this Telecalling Team Leader job?
    Ans: This Telecalling Team Leader job has Day Shift.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Skills Required

Computer Knowledge, Domestic Calling, Query Resolution

Shift

Day

Contract Job

No

Salary

₹ 20000 - ₹ 30000

Regional Languages

Hindi, Marathi

English Proficiency

Yes

Contact Person

Sameer Chauhan

Interview Address

Second Floor Bldg No: 2 Sanjay Mittal B 210
Posted a day ago
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Job Hai > Jobs in Mumbai > Customer Support / TeleCaller Jobs in Mumbai > Telecalling Team Leader