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Customer Support Telecalling Team Leader

salary 15,000 - 25,000 /month
company-logo
job companyParveen Enterprises
job location Work from home
job experienceFreshers in Customer Support / TeleCaller
25 Openings
work_from_home Work From Home
full_time Full Time

Skills Required

Domestic Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: Education
sales
Languages: Hindi
qualification
12th Pass and above
gender
Females Only
jobShift
5 days working | Day Shift

Job Description

We are looking for a Telecalling Team Leader to join our team at Parveen Enterprises. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Education. The role offers ₹ 15,000 - ₹ 25,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

  • Handle customer calls in a professional and efficient manner
  • Address customer queries, concerns, and complaints with a problem-solving approach
  • Maintain accurate records of customer interactions and follow-ups
  • Provide timely and relevant information to customers to resolve their issues
  • Work collaboratively with other teams to escalate and resolve complex issues
  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and candidate must be a fresher. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Support Telecalling Team Leader job

  1. What skills and experience do you need for this Customer Support Telecalling Team Leader job?
    Ans : To apply for this Customer Support Telecalling Team Leader job, candidates should have skills like Domestic Calling, Query Resolution, Non-voice/Chat Process along.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Support Telecalling Team Leader job ranges between ₹15,000-₹25,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Telecalling Team Leader job follows a Day shift.
  4. Is this a work from home job?
    Ans : This is a work from home job and can be done remotely.
  5. How many openings are available for this position?
    Ans : There are 25 openings available for this position.
  6. Who can apply for this job?
    Ans : Candidates who have a 12th Pass and above qualification can apply for this Customer Support Telecalling Team Leader role. No prior experience is required.
  7. What are the key responsibilities of this Customer Support Telecalling Team Leader job?
    Ans : As a Customer Support Telecalling Team Leader, key responsibilities include skills like Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Customer Support Telecalling Team Leader job is located in Akbar Nagar, Ahmedabad.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Domestic Calling, Query Resolution, Non-voice/Chat Process along is ideal for this Customer Support Telecalling Team Leader job.
  10. Why should you apply for this Customer Support Telecalling Team Leader job?
    Ans : This Customer Support Telecalling Team Leader job offers a salary between ₹15,000-₹25,000 per month. This is a Full Time opportunity and has 25 openings available.
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Other Details

Incentives

No

No. Of Working Days

5

Skills Required

Non-voice/Chat Process, Domestic Calling, Query Resolution

Shift

Day

Contract Job

No

Salary

₹ 15000 - ₹ 25000

Regional Languages

Hindi

Contact Person

Uzma Parveen
Posted 10+ days ago
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