We are looking for a Telecalling Team Leader to join our team at Kotak Life. The role offers ₹16,000 - ₹25,000 and involves managing customer calls, delivering outstanding customer service related to Banking. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is below 10th and 0 - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Day shift.
Other Details
It is a Both Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.
More about this Customer Support Telecalling Team Leader job
Can freshers or experienced candidates apply for this Customer Support Telecalling Team Leader role?
Ans : Candidates who have All Education levels with 0-1 years of experience can apply for this Customer Support Telecalling Team Leader role.
How much can you earn in this position?
Ans : You can earn between ₹16,000-₹25,000 per month in this Customer Support Telecalling Team Leader position.
What shift and timings does this job follow?
Ans : This Customer Support Telecalling Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Behala Chowrasta, Kolkata.
How many vacancies are there for this Customer Support Telecalling Team Leader job?
Ans : There are 25 vacancies for this Customer Support Telecalling Team Leader role.
Is this job open for all genders?
Ans : Yes, this Customer Support Telecalling Team Leader job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Support Telecalling Team Leader position is Behala Chowrasta, Kolkata.
What makes this Customer Support Telecalling Team Leader job a good opportunity?
Ans : This Customer Support Telecalling Team Leader job is a good opportunity as it offers a salary between ₹16,000-₹25,000 per month. This is a Both job and has 25 openings.