Telecalling Team Leader

10,000 - 13,000 /month

Kanhaiya Life Care Medicine

Hindmotor, Kolkata

2 - 3 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Job Highlights

Industry Type: Healthcare

12th Pass and above

Males Only

6 days working | Day Shift

Job Description

We are looking for a Telecalling Team Leader to join our team at Kanhaiya Life Care Medicine. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Healthcare. The role offers ₹10000 - ₹13000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 2 - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 3 years of experience.

More about this Telecalling Team Leader job

What are the eligibility criteria for this Telecalling Team Leader job?
Ans : Candidates should have a 12th Pass and above qualification with 2-3 years of experience for this Telecalling Team Leader job offered by Kanhaiya Life Care Medicine in Hindmotor, Kolkata.
What salary is offered for this Telecalling Team Leader job?
Ans : The salary for this Telecalling Team Leader job ranges between ₹10,000-₹13,000 per month.
What shift and timings does this job follow?
Ans : This Telecalling Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Hindmotor, Kolkata.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Who can apply for this job?
Ans : Candidates who have a 12th Pass and above qualification with 2-3 years of experience can apply for this Telecalling Team Leader job. Only male candidates can apply.
Where is this job located?
Ans : This Telecalling Team Leader job is located in Hindmotor, Kolkata.
Why should you apply for this Telecalling Team Leader job?
Ans : This Telecalling Team Leader job offers a salary between ₹10,000-₹13,000 per month. This is a Full Time opportunity and has 1 openings available.