Customer Support Telecalling Team Leader

20,000 - 24,000 /month

Elakrity International

Tilak Nagar, Delhi

6 - 24 months Experience in Customer Support / TeleCaller

2 Openings

Full Time

Job Highlights

Industry Type: Telecom / ISP

12th Pass and above

All genders

6 days working | Day Shift

Job Description

We are looking for a Assitant Team Leader to join our team at Elakrity International. The role offers ₹20000 - ₹24000 and involves managing customer calls, delivering outstanding customer service related to Telecom / ISP. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0.5 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the day s

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support Telecalling Team Leader job

What are the eligibility criteria for this Customer Support Telecalling Team Leader job?
Ans : Candidates should have a 12th Pass and above qualification with 1-2 years of experience for this Customer Support Telecalling Team Leader job offered by Elakrity International in Tilak Nagar, Delhi.
What salary is offered for this Customer Support Telecalling Team Leader job?
Ans : The salary for this Customer Support Telecalling Team Leader job ranges between ₹20,000-₹24,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Telecalling Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Tilak Nagar, Delhi.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Telecalling Team Leader job is open for both male and female candidates.
Where is this job located?
Ans : This Customer Support Telecalling Team Leader job is located in Tilak Nagar, Delhi.
Why should you apply for this Customer Support Telecalling Team Leader job?
Ans : This Customer Support Telecalling Team Leader job offers a salary between ₹20,000-₹24,000 per month. This is a Full Time opportunity and has 2 openings available.