Telecalling Team Leader

10,000 - 35,000 /month*

Balkranti Foundation

Andheri (East), Mumbai

₹10,000 incentives included

1 - 6+ years Experience in Customer Support / TeleCaller

50 Openings

Incentives included

Full Time

Job Highlights

All Education levels

Females Only

6 days working | Day Shift

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Telecalling Team Leader to join our team at Balkranti Foundation. This role involves handling calls, providing exceptional Donor support, and addressing queries and concerns related to non profile organization. The role offers ₹10000 - ₹35000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is below 10th and 1 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Telecalling Team Leader job

What is the eligibility criteria to apply for this Telecalling Team Leader job?
Ans: The candidate should be All Education levels and above with 1 - 6+ years Experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹10000 - ₹35000 per month + Incentives that depends on your interview. It's a Full Time job in Mumbai.
How many working days are there for this Telecalling Team Leader job?
Ans: This Telecalling Team Leader job will have 6 working days.
Are there any charges applicable while applying or joining this Telecalling Team Leader job?
Ans: No, there is no fee applicable for applying this Telecalling Team Leader job and during the employment with the company, i.e., Balkranti Foundation.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Telecalling Team Leader role?
Ans: There is an immediate opening of 50 Telecalling Team Leader at Balkranti Foundation
Who can apply for this job?
Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Telecalling Team Leader job?
Ans: This Telecalling Team Leader job has Day Shift.