Telecalling Team Leader

Job Responsibilities:

• Manage a team of telecallers and ensure achievement of individual and team targets.
  
  

• Guide and support telecalling staff in handling customer calls and lead conversions.
  
  

• Do self-calling when required to meet urgent or high-priority targets.
  
  

• Monitor team performance through call audits, reports, and regular reviews.
  
  

• Train new telecallers on product knowledge, scripts, and call handling skills.
  
  

• Share daily and weekly reports with management.
  
  

• Ensure quality calling standards and customer satisfaction.
  
  

• Resolve customer complaints and lead escalations effectively.
  
  

• Maintain discipline and motivation within the team.

Requirements:

• Minimum 5 years of total experience in telecalling/sales/customer service.
  
  

• At least 3 years of hands-on self-calling experience is a must.
  
  

• Leadership experience preferred (even if informal team handling in past roles).
  
  

• Strong communication skills (Hindi & basic English).
  
  

• Knowledge of MS Excel and calling software (CRM or Dialer tools) is an advantage.
  
  

Target-oriented, self-motivated, and team-focused personality.

• It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 4 years of experience.

More about this Telecalling Team Leader job

1. What is the eligibility criteria to apply for this Telecalling Team Leader job?
   Ans: The candidate should be Graduate and above and above with 3 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹35000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecalling Team Leader job?
   Ans: No, there is no fee applicable for applying this Telecalling Team Leader job and during the employment with the company, i.e., ANUPAM INDUSTRIES.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Team Leader role?
   Ans: There is an immediate opening of 2 Telecalling Team Leader at ANUPAM INDUSTRIES
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job has Day Shift.