Telecalling Manager

35,000 - 48,300 /month*

Maha Mum Developers Private Limited

Sector 19 Ulwe, Mumbai

₹3,300 incentives included

6 - 60 months Experience in Customer Support / TeleCaller

99 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Job Highlights

Industry Type: Real Estate

Post Graduate and above

All genders

6 days working | Day Shift

Job Description

We are looking for a Telecalling Manager to join our team at Maha Mum Developers Private Limited. The role offers ₹35000 - ₹48300 and involves managing customer calls, delivering outstanding customer service related to Real Estate. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Post Graduate and 0.5 - 5 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 5 years of experience.

More about this Telecalling Manager job

What skills and experience do you need for this Telecalling Manager job?
Ans : To apply for this Telecalling Manager job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution along with 1-5 years of experience.
What salary is offered for this Telecalling Manager job?
Ans : The salary for this Telecalling Manager job ranges between ₹35,000-₹48,000 per month.
What shift and timings does this job follow?
Ans : This Telecalling Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 19 Ulwe, Mumbai.
How many vacancies are there for this Telecalling Manager job?
Ans : There are 99 vacancies for this Telecalling Manager role.
Is this job open for all genders?
Ans : Yes, this Telecalling Manager job is open for both male and female candidates.
What does the role of Telecalling Manager involve?
Ans : As a Telecalling Manager, your work will involve skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Telecalling Manager position is Sector 19 Ulwe, Mumbai.
Who is the right fit for this Telecalling Manager job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution with 1-5 years of experience is the right fit for this Telecalling Manager job.
What makes this Telecalling Manager job a good opportunity?
Ans : This Telecalling Manager job is a good opportunity as it offers a salary between ₹35,000-₹48,000 per month. This is a Full Time job and has 99 openings.