Make outbound calls to potential or existing customers to inform them about products/services.
Answer incoming calls from customers and address their queries, complaints, or requests.
Follow communication “scripts” when handling different topics.
Ask questions to understand customer requirements and close sales.
Keep records of calls and customer information in the database.
Maintain follow-up with potential leads or existing customers.
Meet daily/weekly/monthly call and conversion targets.
Provide accurate and timely information to customers.
Handle customer objections effectively and professionally.