Collection Executive

We have a job opportunity for the Collections Specialist - (Voice Process) role in the Repayments team.

Please find below job description of the role:

Opportunity:

Join our dynamic team as a Repayments Associate and contribute to the financial well-being of our customers by assisting them in managing their outstanding credit card bills.

Experience Range: 2 to 5 years in tele-calling, customer service or collections. Collection experience will be preferred.

What you will do and should have:

● Initiate outbound calls to customers with outstanding credit card bills.

● Explain the benefits of timely repayment and assist customers in selecting the most convenient payment method.

● Strong negotiation skills to persuade customers to complete their due bill payments through suitable repayment options.

● Handle objections and negotiate payment terms when necessary.

● Resolve conflicts with a customer-centric approach, aiming for a positive resolution

● Build rapport with customers to understand their financial situations and constraints.

● Address customer queries and concerns with empathy, providing clear and accurate information.

● Target oriented team player with passion to excel in the role and drive team targets.

● Problem solving skills to provide accurate information to the customer to attract payments

Qualifications:

● Strong communication skills and the ability to maintain composure during customer interactions.

● Previous experience in tele-calling or customer service is preferred.

● Ability to handle objections and negotiate effectively.

● Empathetic approach towards understanding customer situations.

● Basic knowledge of credit card processes and repayment options is a plus.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Collection Executive job

1. What is the eligibility criteria to apply for this Collection Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹29000 - ₹35000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Collection Executive job?
   Ans: This Collection Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Collection Executive job?
   Ans: No, there is no fee applicable for applying this Collection Executive job and during the employment with the company, i.e., CALIBEHR BUSINESS SUPPORT SERVICES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Collection Executive role?
   Ans: There is an immediate opening of 50 Collection Executive at CALIBEHR BUSINESS SUPPORT SERVICES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Collection Executive job?
   Ans: This Collection Executive job has Day Shift.