Telecalling Executive

A Tele sales Executive is responsible for selling products or services over the phone, engaging with potential and existing customers, identifying their needs, and persuading them to make a purchase. They play a vital role in driving company revenue and growth by meeting or exceeding sales targets. Key Responsibilities

• Conduct Sales Calls: Make outbound calls to potential clients (cold calling) and handle inbound calls from interested customers to promote and sell products or services.

• Generate and Qualify Leads: Identify potential customers, follow up on marketing-generated leads, and assess their needs and suitability for the company's offerings.

• Deliver Sales Pitches: Use sales scripts and product knowledge to deliver persuasive pitches that highlight product features and benefits, effectively addressing customer questions and concerns.

• Negotiate and Close Deals: Employ strong negotiation skills to close sales and process orders accurately in the system.

• Build and Maintain Customer Relationships: Develop and sustain solid relationships with clients to ensure satisfaction, encourage repeat business, and identify opportunities for upselling or cross-selling.

• Achieve Targets: Consistently meet or exceed daily, weekly, and monthly sales quotas and call volumes.

• Maintain Records: Accurately enter and update customer information, interactions, and sales activity in a CRM system or database.

• Handle Objections and Complaints: Stay cool-tempered and handle customer grievances or rejections professionally to preserve the company's reputation and find solutions.

Required Skills and Qualifications

• Education: A high school diploma or equivalent is typically required, with a bachelor's degree in business, marketing, or a related field often preferred.

• Experience: Proven experience in a telesales, sales, or customer service role, with a track record of meeting or exceeding sales targets.

• Communication Skills: Excellent verbal and written communication skills, a professional phone manner, and the ability to listen actively and articulate information clearly.

• Sales and Negotiation Skills: Strong persuasion, negotiation, and closing skills, along with the ability to handle objections effectively.

• Technical Proficiency: Familiarity with CRM software (e.g., Salesforce) and Microsoft Office Suite (Word, Excel, Outlook).

• Personal Attributes:

• Persistence and Resilience: Ability to handle rejection and maintain a positive, motivated attitude.

• Goal-Oriented: A strong drive to achieve and exceed targets in a fast-paced, target-driven environment.

• Organizational Skills: Good time management, multitasking, and problem-solving abilities.

Customer Focus: A strong customer-oriented approach and commitment to providing excellent service.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Telecalling Executive job

1. What is the eligibility criteria to apply for this Telecalling Executive job?
   Ans: The candidate should be All Education levels and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹7000 - ₹11000 per month + Incentives that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Telecalling Executive job?
   Ans: This Telecalling Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecalling Executive job?
   Ans: No, there is no fee applicable for applying this Telecalling Executive job and during the employment with the company, i.e., Surana Fashion.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Executive role?
   Ans: There is an immediate opening of 12 Telecalling Executive at Surana Fashion
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecalling Executive job?
   Ans: This Telecalling Executive job has Day Shift.