A Naukri Group company
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A Naukri Group companyLoginHire Local Staff
12,000 - 28,000 /month
Pdr Organization Private Limited
Ambernath, Mumbai
0 - 3 years Experience in Customer Support / TeleCaller
Full Time
Position: Case Executive
Employment Type: Full-Time
Working Hours: 10:00 AM – 7:00 PM
Working Days:
Monday to Friday – Full Day
1st, 3rd & 5th Saturday – Half Day
2nd & 4th Saturday – Weekly Off
Sunday – Weekly Off
Key Responsibilities
Make outbound calls to customers regarding arbitration and conciliation cases.
Communicate with Telugu-speaking customers and explain the process clearly.
Follow up on pending requests, documents, and case requirements.
Verify documents for accuracy and completeness.
Maintain case records, call logs, and updates in Excel.
Handle professional email communication and customer queries.
Coordinate with internal teams for timely case processing.
Prepare case updates and reports as required.
Maintain confidentiality of customer and case-related information.
Requirements
Fluent Telugu communication is required.
Good communication and customer-handling skills.
Basic knowledge of MS Excel and data management.
Good email communication and follow-up skills.
Strong attention to detail and coordination abilities.
Ability to manage multiple cases accurately.
Basic knowledge of arbitration/conciliation will be an advantage.
Telgu Only
