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Customer Support Telecalling Executive

salary 15,000 - 24,000 /month
company-logo
job companyIcici Bank
job location HSR Layout, Bangalore
job experience0 - 6+ years Experience in Customer Support / TeleCaller
60 Openings
full_time Full Time

Skills Required

Domestic Calling
Query Resolution
Non-voice/Chat Process
Computer Knowledge

Job Highlights

sales
Industry Type: BPO
sales
Languages: Hindi, Kannada
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Day Shift
star
Job Benefits: Cab, Meal, Insurance, PF, Medical Benefits
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Job Description

We are looking for a Telecalling Executive to join our team at ICICI BANK. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹15,000 - ₹24,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is 12th Pass and 0 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Customer Support Telecalling Executive job

  1. What skills and experience do you need for this Customer Support Telecalling Executive job?
    Ans : To apply for this Customer Support Telecalling Executive job, candidates should have skills like Domestic Calling, Query Resolution, Non-voice/Chat Process, Computer Knowledge along with 0-7 years of experience.
  2. What salary is offered for this Customer Support Telecalling Executive job?
    Ans : The salary for this Customer Support Telecalling Executive job ranges between ₹15,000-₹24,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Telecalling Executive job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in HSR Layout, Bangalore.
  5. How many openings are available for this position?
    Ans : There are 60 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Telecalling Executive job is open for both male and female candidates.
  7. What does the role of Customer Support Telecalling Executive involve?
    Ans : As a Customer Support Telecalling Executive, your work will involve skills like Domestic Calling, Query Resolution, Non-voice/Chat Process, Computer Knowledge. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Customer Support Telecalling Executive job is located in HSR Layout, Bangalore.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Domestic Calling, Query Resolution, Non-voice/Chat Process, Computer Knowledge along with 0-7 years of experience is ideal for this Customer Support Telecalling Executive job.
  10. Why should you apply for this Customer Support Telecalling Executive job?
    Ans : This Customer Support Telecalling Executive job offers a salary between ₹15,000-₹24,000 per month. This is a Full Time opportunity and has 60 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

Cab, Meal, Insurance, PF, Medical Benefits

Skills Required

Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process, Telesales, Telecollection

Shift

Day

Contract Job

No

Salary

₹ 15000 - ₹ 24000

Regional Languages

Hindi, Kannada

English Proficiency

Yes

Contact Person

Gokul
Posted 10 days ago

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Job Hai > Jobs in Bangalore > Customer Support / TeleCaller Jobs in Bangalore > Telecalling Executive