Customer Support Telecalling Executive

15,000 - 24,000 /month

Hdfc Bank

Pattabiram, Chennai

0 - 6+ years Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Loan/ Credit Card

Languages: Hindi, Kannada

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: Meal, Insurance, PF, Medical Benefits

Job Description

We are looking for a Telecalling Executive to join our team at HDFC BANK. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Loan/ Credit Card. The role offers ₹15,000 - ₹24,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Customer Support Telecalling Executive job

What skills and experience do you need for this Customer Support Telecalling Executive job?
Ans : To apply for this Customer Support Telecalling Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-7 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹24,000 per month in this Customer Support Telecalling Executive position.
What shift and timings does this job follow?
Ans : This Customer Support Telecalling Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Pattabiram, Chennai.
How many vacancies are there for this Customer Support Telecalling Executive job?
Ans : There are 25 vacancies for this Customer Support Telecalling Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Telecalling Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Support Telecalling Executive, you will work on skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process.
What is the job location for this position?
Ans : The job location for this Customer Support Telecalling Executive position is Pattabiram, Chennai.
Who is the right fit for this Customer Support Telecalling Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process with 0-7 years of experience is the right fit for this Customer Support Telecalling Executive job.
What makes this Customer Support Telecalling Executive job a good opportunity?
Ans : This Customer Support Telecalling Executive job is a good opportunity as it offers a salary between ₹15,000-₹24,000 per month. This is a Full Time job and has 25 openings.