Customer Support Business Analyst

15,000 - 50,000 /month

Monisha Security Agency

Avadi, Chennai

Freshers in Customer Support / TeleCaller

10 Openings

Full Time

Job Highlights

Industry Type: Banking

Graduate and above

All genders

5 days working | Day Shift

Job Description

We are looking for a Business Analyst to join our team at Monisha Security Agency. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Banking. The role offers ₹ 15,000 - ₹ 50,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and candidate must be a fresher. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Support Business Analyst job

Can freshers or experienced candidates apply for this Customer Support Business Analyst role?
Ans : Candidates who have a Graduate and above qualification can apply for this Customer Support Business Analyst role.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹50,000 per month in this Customer Support Business Analyst position.
What shift and timings does this job follow?
Ans : This Customer Support Business Analyst job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Avadi, Chennai.
How many vacancies are there for this Customer Support Business Analyst job?
Ans : There are 10 vacancies for this Customer Support Business Analyst role.
Is this job open for all genders?
Ans : Yes, this Customer Support Business Analyst job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Support Business Analyst position is Avadi, Chennai.
What makes this Customer Support Business Analyst job a good opportunity?
Ans : This Customer Support Business Analyst job is a good opportunity as it offers a salary between ₹15,000-₹50,000 per month. This is a Full Time job and has 10 openings.