Telecalling Executive

Job Title: Customer Support Executive
Company: GoRoomGo Private Limited
Location: Work From Office (915A PS QUBE, Action Area IID, Rajarhat, New Town, Kolkata 700156)
Work Hours: 10:00 AM to 7:00 PM
Employment Type: Full-Time
Salary: ₹10,000 - ₹15,000 per month + Incentives

How to Apply:
Interested candidates should submit their resume and a cover letter outlining their relevant experience to hr.goroomgo@gmail.com or 9147375302 (WhatsApp). We look forward to hearing from you.
••••Don't forget to mention Application for Customer Support Executive.

About GoRoomGo:
GoRoomGo is a leading online travel booking brand providing a range of choices for the best hotels at the most affordable prices. Our core value differentiator is the most trusted user experience, be it in terms of quickest search and booking, fastest payments, settlement or refund processes. Through GoRoomGo, our customers enjoy a standard stay experience at certified hotel properties. With the best of our services and customer satisfaction – GoRoomGo is the number one choice for new India on the move.

Key Responsibilities:

• Manage and process reservations via phone, email, or online booking platforms.

• Provide customers with detailed information regarding availability, pricing, and packages.

• Handle booking inquiries, modifications, and cancellations efficiently.

• Ensure all reservation details are accurately recorded in the system.

• Maintain professionalism and deliver excellent customer service.

Requirements:

• Education: Higher Secondary or equivalent (bachelor’s degree preferred).

• Experience: Previous experience in reservations, customer service, or hospitality is a plus but not mandatory.

• Skills:

1. Excellent communication skills (verbal and written).
2. Basic knowledge of computer operations and MS Office tools.
3. Attention to detail and ability to organize tasks effectively.
4. Customer-centric approach with a friendly demeanor.

What We Offer:

• Stress-free work environment.

• Fixed working hours with no excessive workload.

• Opportunity to gain valuable experience while working from home.

Interview Process:

• Step 1: Attend a walk-in interview at [915A, 9th Floor, PS QUBE, Action Area IID, Rajarhat, New Town, Kolkata-700156].

• Step 2: If selected, complete 1-week training.

• Step 3: Begin working permanently after successful training.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.