Customer Support Telecalling Executive

12,000 - 15,000 /month

Galaxy Consultancy

Rasulgarh, Bhubaneswar

0 - 2 years Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Computer Knowledge

Job Highlights

Industry Type: Software & IT Services

Graduate and above

Females Only

6 days working | Day Shift

Job Description

We are looking for a Telecalling Executive to join our team at Galaxy Consultancy. The role offers ₹12000 - ₹15000 and involves managing customer calls, delivering outstanding customer service related to Software & IT Services. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Telecalling Executive job

Can freshers or experienced candidates apply for this Customer Support Telecalling Executive role?
Ans : Candidates who have a Graduate and above qualification with 0-2 years of experience can apply for this Customer Support Telecalling Executive role.
What salary is offered for this Customer Support Telecalling Executive job?
Ans : The salary for this Customer Support Telecalling Executive job ranges between ₹12,000-₹15,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Telecalling Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Rasulgarh, Bhubaneswar.
How many vacancies are there for this Customer Support Telecalling Executive job?
Ans : There are 5 vacancies for this Customer Support Telecalling Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 0-2 years of experience are eligible to apply for this Customer Support Telecalling Executive role. Only female candidates are eligible.
What does the role of Customer Support Telecalling Executive involve?
Ans : As a Customer Support Telecalling Executive, your work will involve skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Telecalling Executive position is Rasulgarh, Bhubaneswar.
Who is the right fit for this Customer Support Telecalling Executive job?
Ans : A candidate having skills like Computer Knowledge with 0-2 years of experience is the right fit for this Customer Support Telecalling Executive job.
What makes this Customer Support Telecalling Executive job a good opportunity?
Ans : This Customer Support Telecalling Executive job is a good opportunity as it offers a salary between ₹12,000-₹15,000 per month. This is a Full Time job and has 5 openings.