Customer Experience Executive

12,800 - 16,500 /month

Tech Mahindra Limited

Maitri Vihar, Bhubaneswar

0 - 6 months Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Rotational Shift

Job Benefits: Cab, Meal, Insurance, PF, Medical Benefits

Job Description

We are looking for a Customer Experience Executive to join our team at Tech Mahindra Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹12,800 - ₹16,500 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 6 months of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Experience Executive job

What skills and experience do you need for this Customer Experience Executive job?
Ans : To apply for this Customer Experience Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 0-1 years of experience.
What salary is offered for this Customer Experience Executive job?
Ans : The salary for this Customer Experience Executive job ranges between ₹12,500-₹16,500 per month.
What shift and timings does this job follow?
Ans : This Customer Experience Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Maitri Vihar, Bhubaneswar.
How many vacancies are there for this Customer Experience Executive job?
Ans : There are 50 vacancies for this Customer Experience Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Experience Executive job is open for both male and female candidates.
What does the role of Customer Experience Executive involve?
Ans : As a Customer Experience Executive, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Experience Executive position is Maitri Vihar, Bhubaneswar.
Who is the right fit for this Customer Experience Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process with 0-1 years of experience is the right fit for this Customer Experience Executive job.
What makes this Customer Experience Executive job a good opportunity?
Ans : This Customer Experience Executive job is a good opportunity as it offers a salary between ₹12,500-₹16,500 per month. This is a Full Time job and has 50 openings.