Telecalling Executive

Job Description: Telecaller – Education Sector (No Sales Target)

Position Overview

We are looking for a dedicated Telecaller to handle student enquiries, provide course information, and guide prospective learners. This role involves no sales targets—only counselling, communication, and follow-up.

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Key Responsibilities

Handle incoming and outgoing calls to students and parents

Provide accurate information about courses, fees, admission process, and schedules

Maintain records of enquiries and update the database regularly

Follow up with interested leads to assist them in decision-making

Coordinate with the counselling and admissions team

Share daily/weekly reports with the supervisor

Maintain a positive and helpful attitude during calls

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Skills & Requirements

Good communication skills (Hindi/Bengali/English as required)

Clear telephone etiquette and confidence in speaking

Basic computer knowledge (Excel, CRM entry preferred)

Ability to understand student needs and guide them politely

Prior telecalling/counselling experience in the education sector is an advantage

Freshers with good communication skills can also apply

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Work Schedule

Full-time

Monday to Saturday (or as per institute policy)

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.