Key Responsibilities:
1) Make outbound calls to customers to remind them of pending or overdue payments.
2) Explain payment terms and answer customer questions related to their account or invoice.
3) Update the CRM or collection system with call outcomes, customer feedback, and payment commitments.
4) Escalate accounts requiring further action to the supervisor or field collection team.
5) Send payment reminders via SMS, WhatsApp, or email (as per company policy).