Customer Support Telecalling Assistant

17,500 - 22,500 /month

Urban Maya

Gurubaxganj, Raebareli

6 - 12 months Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Domestic Calling

Query Resolution

Job Highlights

Industry Type: FMCG

All Education levels

All genders

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Benefits: Meal

Job Description

We are looking for a Telecalling Assistant to join our team at Urban Maya. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to FMCG. The role offers ₹ 17,500 - ₹ 22,500 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is below 10th and 0.5 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Telecalling Assistant job

What are the eligibility criteria for this Customer Support Telecalling Assistant job?
Ans : Candidates should have All Education levels with 1-1 years of experience and skills like Domestic Calling, Query Resolution for this Customer Support Telecalling Assistant job offered by Urban Maya in Gurubaxganj, Raebareli.
What salary is offered for this Customer Support Telecalling Assistant job?
Ans : The salary for this Customer Support Telecalling Assistant job ranges between ₹17,500-₹22,500 per month.
What shift and timings does this job follow?
Ans : This Customer Support Telecalling Assistant job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Gurubaxganj, Raebareli.
How many vacancies are there for this Customer Support Telecalling Assistant job?
Ans : There are 5 vacancies for this Customer Support Telecalling Assistant role.
Is this job open for all genders?
Ans : Yes, this Customer Support Telecalling Assistant job is open for both male and female candidates.
What does the role of Customer Support Telecalling Assistant involve?
Ans : As a Customer Support Telecalling Assistant, your work will involve skills like Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Telecalling Assistant position is Gurubaxganj, Raebareli.
Who is the right fit for this Customer Support Telecalling Assistant job?
Ans : A candidate having skills like Domestic Calling, Query Resolution with 1-1 years of experience is the right fit for this Customer Support Telecalling Assistant job.
What makes this Customer Support Telecalling Assistant job a good opportunity?
Ans : This Customer Support Telecalling Assistant job is a good opportunity as it offers a salary between ₹17,500-₹22,500 per month. This is a Full Time job and has 5 openings.