Customer Support Telecalling Assistant

18,000 - 22,000 /month*

Fresh Field

Madhyamgram, Kolkata

₹2,000 incentives included

6 - 36 months Experience in Customer Support / TeleCaller

2 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Job Highlights

Industry Type: Logistics

Languages: Hindi, Bengali

Graduate and above

Females Only

6 days working | Day Shift

Job Benefits: PF, Medical Benefits

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Telecalling Assistant to join our team at Fresh Field. The role offers ₹18000 - ₹22000 and involves managing customer calls, delivering outstanding customer service related to Logistics. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 0.5 - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Customer Support Telecalling Assistant job

What skills and experience do you need for this Customer Support Telecalling Assistant job?
Ans : To apply for this Customer Support Telecalling Assistant job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling along with 1-3 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹18,000-₹22,000 per month in this Customer Support Telecalling Assistant position.
What shift and timings does this job follow?
Ans : This Customer Support Telecalling Assistant job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Madhyamgram, Kolkata.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 1-3 years of experience can apply for this Customer Support Telecalling Assistant job. Only female candidates can apply.
What work will you do in this role?
Ans : As a Customer Support Telecalling Assistant, you will work on skills like Computer Knowledge, Domestic Calling, International Calling.
Where is this job located?
Ans : This Customer Support Telecalling Assistant job is located in Madhyamgram, Kolkata.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, International Calling along with 1-3 years of experience is ideal for this Customer Support Telecalling Assistant job.
Why should you apply for this Customer Support Telecalling Assistant job?
Ans : This Customer Support Telecalling Assistant job offers a salary between ₹18,000-₹22,000 per month. This is a Full Time opportunity and has 2 openings available.