Telecaller Team Leader

25,000 - 36,000 /month*

Kokan Kala Va Shikshan Vikas Sanstha

Dadar (East), Mumbai

₹6,000 incentives included

1 - 3 years Experience in Customer Support / TeleCaller

2 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Graduate and above

Females Only

6 days working | Day Shift

Job Description

We are looking for a Teamleader to join our team at Kokan Kala Va Shikshan Vikas Sanstha. The role offers ₹25,000 - ₹36,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Telecaller Team Leader job

What skills and experience do you need for this Telecaller Team Leader job?
Ans : To apply for this Telecaller Team Leader job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Non-voice/Chat Process along with 1-3 years of experience.
What salary is offered for this Telecaller Team Leader job?
Ans : The salary for this Telecaller Team Leader job ranges between ₹25,000-₹36,000 per month.
What shift and timings does this job follow?
Ans : This Telecaller Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Dadar (East), Mumbai.
How many vacancies are there for this Telecaller Team Leader job?
Ans : There are 2 vacancies for this Telecaller Team Leader role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-3 years of experience are eligible to apply for this Telecaller Team Leader role. Only female candidates are eligible.
What does the role of Telecaller Team Leader involve?
Ans : As a Telecaller Team Leader, your work will involve skills like Computer Knowledge, Domestic Calling, International Calling, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Telecaller Team Leader position is Dadar (East), Mumbai.
Who is the right fit for this Telecaller Team Leader job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Non-voice/Chat Process with 1-3 years of experience is the right fit for this Telecaller Team Leader job.
What makes this Telecaller Team Leader job a good opportunity?
Ans : This Telecaller Team Leader job is a good opportunity as it offers a salary between ₹25,000-₹36,000 per month. This is a Full Time job and has 2 openings.