Telecaller Outbound

Job Title: Telecaller
Location: A-100 Sector 4 Noida ( Nearest Metro Station -16)
Employment Type: Full-time

Job Summary

The Telecaller will be responsible for contacting potential donors, volunteers, and supporters to raise awareness about the NGO’s mission, programs, and fundraising campaigns. The role involves building relationships, explaining social initiatives, and encouraging contributions or participation.

Key Responsibilities

• Make outbound calls to existing and potential donors from provided databases

• Explain the NGO’s mission, vision, and ongoing projects clearly and convincingly

• Request donations, sponsorships, or volunteer participation

• Follow up with previous donors for renewals and updates

• Maintain accurate records of calls and donor details in CRM/software

• Handle donor queries and provide required information

• Achieve daily/weekly/monthly calling and fundraising targets

• Maintain a polite and professional approach at all times

• Coordinate with the fundraising and field teams when required

Required Skills & Qualifications

• Minimum qualification: 12th Pass

• Prior experience in telecalling, fundraising, or customer service is an advantage

• Excellent communication skills

• Persuasive and confident speaking ability

• Basic computer knowledge

• Ability to handle rejection positively

• Strong interpersonal skills and empathy

Key Competencies

• Communication & Convincing Skills

• Target-oriented approach

• Active Listening

• Patience & Emotional Intelligence

• Time Management

Salary & Benefits

• Fixed salary + performance-based incentives

• Training and skill development opportunities

• Opportunity to contribute to meaningful social causes

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.