• Contact customers from the provided database who may have been mis-sold insurance policies.
• Communicate with customers to understand their insurance history and identify cases of mis-selling or lapsed policies.
• Clearly explain the company’s services and how we can assist in recovering their funds.
• Maintain accurate records of customer interactions and case details.
• Follow up with customers to gather necessary information and documentation.
• Coordinate with internal teams to ensure smooth case handling and resolution.