Telecaller

CSR Job Roles & Responsibility

Key Responsibilities:

1)Assist customers with online loan applications, including registration, documentation, and submission

2)Handle inbound and outbound calls, emails, and chat support related to loan products

3)Explain loan products, eligibility criteria, interest rates, and repayment terms clearly

4)Verify customer information and ensure accurate data entry in internal systems

5)Support customers in uploading and validating digital documents (KYC, income proof, etc.)

6)Track application status and proactively update customers on progress

7)Resolve customer issues and escalate complex cases to relevant teams

8)Ensure compliance with company policies and regulatory requirements

9)Maintain high standards of customer satisfaction and service quality

10)Meet daily/weekly performance metrics (TAT, resolution rate, CSAT)

Required Skills & Qualifications:

Bachelor’s degree or equivalent experience

0–3 years of experience in customer support, preferably in fintech, banking, or digital lending

Strong verbal and written communication skills

Basic understanding of loan processing and financial products

Proficiency in computers and CRM tools

Ability to multitask and handle high-volume customer interactions

Good problem-solving and interpersonal skills

Attention to detail and accuracy

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.