Telecaller

20,000 - 35,000 /month

Webshark Tech Bpo Services

Kondhwa, Pune

6+ months Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

International Calling

Job Highlights

Industry Type: Hospitality, Travel & Tourism

Graduate and above

Females Only

5 days working | Night Shift

Job Description

We are looking for a Telecaller to join our team at Webshark Tech Bpo Services. The role offers ₹25000 - ₹35000 and involves managing customer calls, delivering outstanding customer service related to Hospitality, Travel & Tourism. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 0.5 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the night shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.

More about this Telecaller job

What are the eligibility criteria for this Telecaller job?
Ans : Candidates should have a Graduate and above qualification with 1-7 years of experience and skills like International Calling for this Telecaller job offered by Webshark Tech Bpo Services in Kondhwa, Pune.
What salary is offered for this Telecaller job?
Ans : The salary for this Telecaller job ranges between ₹20,000-₹35,000 per month.
What shift and timings does this job follow?
Ans : This Telecaller job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kondhwa, Pune.
How many vacancies are there for this Telecaller job?
Ans : There are 50 vacancies for this Telecaller role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-7 years of experience are eligible to apply for this Telecaller role. Only female candidates are eligible.
What does the role of Telecaller involve?
Ans : As a Telecaller, your work will involve skills like International Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Telecaller position is Kondhwa, Pune.
Who is the right fit for this Telecaller job?
Ans : A candidate having skills like International Calling with 1-7 years of experience is the right fit for this Telecaller job.
What makes this Telecaller job a good opportunity?
Ans : This Telecaller job is a good opportunity as it offers a salary between ₹20,000-₹35,000 per month. This is a Full Time job and has 50 openings.