Telecaller

18,000 - 20,000 /month

We Win Limited

Connaught Place, Delhi

2 - 3 years Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Graduate and above

All genders

6 days working | Day Shift

Job Description

Key Responsibilities-

- Respond to customer inquiries through email and Calls in a professional and courteous manner.

- Log, track, and resolve support requests within defined timelines.

- Escalate complex issues to the appropriate department when necessary.

- Maintain accurate records of customer interactions and solutions provided.

- Follow up with customers to ensure issues are fully resolved.

- Provide feedback and suggestions to improve processes and customer experience.

Required Skills & Qualifications:

• Graduate / Post Graduate (B.com/M.com preferred).

• 1–2 Years of experience in any Helpdesk (inbound/outbound calling and Ticketing Process.)

• Strong knowledge of MS Excel (Pivot Tables, VLOOKUP/XLOOKUP Formulas, Apply Filter)

• Strong knowledge of MS Outlook mailing writing. Basic understanding of data analysis.

• Good communication Written and Verbal.

• Ability to handle pressure and meet targets.

• Strong problem-solving and decision-making skills.

Work Environment

- Location: CP New Delhi(onsite)

- Working Hours: Standard office hours.

- Compensation: Competitive salary with performance-based incentives.

Company - WeWin Limited

Location - CP New Delhi

Salary - 20K+Performance Bonus

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 3 years of experience.

More about this Telecaller job

What skills and experience do you need for this Telecaller job?
Ans : To apply for this Telecaller job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 2-3 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Telecaller job ranges between ₹18,000-₹20,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Telecaller job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Connaught Place, Delhi.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Telecaller job is open for both male and female candidates.
What are the key responsibilities of this Telecaller job?
Ans : As a Telecaller, key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Telecaller job is located in Connaught Place, Delhi.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 2-3 years of experience is ideal for this Telecaller job.
Why should you apply for this Telecaller job?
Ans : This Telecaller job offers a salary between ₹18,000-₹20,000 per month. This is a Full Time opportunity and has 10 openings available.