Telecaller

Telecaller Job Description (JD)

Job Title: Telecaller Executive

Location: [City/Office Location]
Employment Type: Full-time

Job Summary

We are looking for a motivated and customer-focused Telecaller to join our team. The candidate will be responsible for making outbound calls, handling inbound inquiries, generating leads, maintaining customer relationships, and achieving daily and monthly targets.

Key Responsibilities

• Make outbound calls to prospective and existing customers.

• Explain company products or services clearly and professionally.

• Answer customer inquiries and resolve basic concerns.

• Generate leads and schedule appointments for the sales team.

• Follow up with customers and maintain long-term relationships.

• Update customer details and call records in the CRM/system.

• Meet daily, weekly, and monthly call and conversion targets.

• Escalate complex customer issues to the appropriate department.

• Maintain professionalism and follow company communication guidelines.

Required Qualifications

• Minimum: 12th Pass or Graduate (preferred).

• 0–2 years of experience in telecalling, customer service, or sales.

• Freshers with excellent communication skills are welcome to apply.

• Basic computer knowledge and familiarity with MS Office/CRM tools. IInternshala+1

Skills Required

• Excellent verbal communication skills.

• Good listening and persuasion abilities.

• Customer-focused attitude.

• Basic computer and data entry skills.

• Ability to work under targets.

• Time management and teamwork.

Salary & Benefits

• Competitive salary + performance incentives.

• Training and career growth opportunities.

• Paid leave and employee benefits (as per company policy).

Preferred Languages

• English

• Hindi

• Regional language (preferred)

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.