Telecaller

Job Duties

• Make outbound calls to prospective parents, students, and enquiry leads.

• Handle inbound calls and respond to enquiries regarding courses, batches, timings, and fees.

• Provide accurate and clear information about the English enrichment programmes offered by the centre.

• Follow up with existing leads and ensure timely conversion.

• Maintain a polite, soft-spoken, and professional tone during all telephonic interactions.

• Record call details, feedback, and follow-up status accurately.

• Coordinate with the academic and counselling team for admissions and scheduling.

• Ensure daily call targets and follow-up commitments are met.

• Attend the centre every working day for the assigned 3-hour shift.

Job Responsibilities

• Represent the centre professionally and positively over the phone.

• Use fluent and confident spoken English while communicating with parents and learners.

• Build rapport and trust through effective communication and convincing voice modulation.

• Handle objections, queries, and concerns patiently and effectively.

• Update enquiry data, call logs, and follow-up sheets using Google tools and MS Office.

• Maintain confidentiality of student and parent information..

• Work collaboratively with the internal team to achieve enrolment goals.

Required Skills & Competencies

• Proficiency in spoken English.

• Soft-spoken, clear, and convincing voice tonality.

• Strong telephonic communication and listening skills.

• Basic to intermediate knowledge of Google Workspace (Docs, Sheets, Forms) and MS Office.

• Ability to manage time efficiently within a 3-hour daily schedule.

• Professional attitude and consistency in attendance.

• It is a Part Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.