Telecaller

15,000 - 20,000 /month

Srilakshmi Automobiles Private Limited

Yelahanka, Bangalore

0 - 6+ years Experience in Customer Support / TeleCaller

5 Openings

Full Time

Job Highlights

Industry Type: B2C Sales

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

A Telecaller at a car service center drives customer retention and service revenue by scheduling maintenance, following up on customer satisfaction (CSI), and promoting service packages. This role involves outbound calls for service reminders and managing inbound inquiries, often utilizing CRM tools. Key duties include booking appointments, updating customer records, and addressing client complaints.

Core Responsibilities

Service Scheduling & Reminders: Initiate outbound calls to existing customers for service due dates, PUC renewals, or insurance renewals.
Appointment Management: Book, reschedule, or follow up on service appointments and coordinate with service advisors.
Customer Feedback (CSI): Follow up after vehicle delivery to ensure customer satisfaction and handle complaints.
Lead Generation & Sales: Promote service packages, car accessories, insurance renewals, and special service campaigns to increase revenue.
Data Management: Accurately update customer interaction logs in the CRM system.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Telecaller job

Can freshers or experienced candidates apply for this Telecaller role?
Ans : Candidates who have a 12th Pass and above qualification with 0-7 years of experience can apply for this Telecaller role.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹20,000 per month in this Telecaller position.
What shift and timings does this job follow?
Ans : This Telecaller job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Yelahanka, Bangalore.
How many vacancies are there for this Telecaller job?
Ans : There are 5 vacancies for this Telecaller role.
Is this job open for all genders?
Ans : Yes, this Telecaller job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Telecaller position is Yelahanka, Bangalore.
What makes this Telecaller job a good opportunity?
Ans : This Telecaller job is a good opportunity as it offers a salary between ₹15,000-₹20,000 per month. This is a Full Time job and has 5 openings.