Telecaller

10,000 - 12,000 /month

Sky-sketch (india)

Esplanade area, Kolkata

0 - 6 months Experience in Customer Support / TeleCaller

1 Opening

Full Time/Part Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Social Media

Non-voice/Chat Process

Job Highlights

Industry Type: Hospitality, Travel & Tourism

Languages: Hindi, Bengali

All Education levels

Females Only

6 days working | Day Shift

Smartphone, Internet Connection, Laptop/Desktop, PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Customer Support Assistant to join our team at Sky-sketch (India). This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Hospitality, Travel & Tourism. The role offers ₹10000 - ₹12000 and a dynamic environment with growth opportunities.

Candidate must be good at Basic English with sound Geographical knowledge of India and Southeast Asian countries.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is below 10th and 0 - 0.5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6-day working week during the day shift.

Other Details

It is a Both Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Telecaller job

What skills and experience do you need for this Telecaller job?
Ans : To apply for this Telecaller job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Social Media, Non-voice/Chat Process along with 0-1 years of experience.
What salary is offered for this Telecaller job?
Ans : The salary for this Telecaller job ranges between ₹10,000-₹12,000 per month.
What shift and timings does this job follow?
Ans : This Telecaller job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Esplanade area, Kolkata.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Who can apply for this job?
Ans : Candidates who have All Education levels with 0-1 years of experience can apply for this Telecaller job. Only female candidates can apply.
What does the role of Telecaller involve?
Ans : As a Telecaller, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution, Social Media, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Telecaller job is located in Esplanade area, Kolkata.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution, Social Media, Non-voice/Chat Process along with 0-1 years of experience is ideal for this Telecaller job.
Why should you apply for this Telecaller job?
Ans : This Telecaller job offers a salary between ₹10,000-₹12,000 per month. This is a Both opportunity and has 1 openings available.